1. Information stored on the device
Krisprad Health Companion is operated by Krisprad Pty Ltd (ABN 96 617 342 944). The standard app can be used without an account or practice connection. A participating healthcare practice may sponsor an optional connected experience. Nothing is purchased in the app.
Health information entered into the app, including readings, appointments, medications, allergies, notes and questions, is stored locally on the user’s device in the current release. Krisprad does not automatically receive it. Information leaves the app only when the user chooses an action such as exporting, sharing, printing, emailing, using a device service or opening an external link.
2. Optional practice connection
If a user chooses to connect a participating practice, the app asks for agreement and sends the practice identifier, activation key, a random installation identifier and basic request and security information to Krisprad and its contracted service providers. Basic request and security information may include the time, IP address, approximate country, device or app information, request outcome and service diagnostics.
We use this information to verify and administer practice-sponsored access, prevent misuse, maintain security and provide support. A practice association may reveal information about a healthcare relationship. Connecting is optional, and the standard Heart Companion remains available if the user does not agree. The service does not receive health records stored in the app, and connecting does not give the practice access to those records. The practice remains responsible for its health services, clinical records and information sent directly to it.
3. Service providers and overseas processing
Krisprad uses contracted cloud, security and support providers to process only the information needed to operate the practice connection. The primary service database is configured in Australia. Some technical or support processing may occur outside Australia, including in the United States. Krisprad requires its providers to protect personal information to the same or an equivalent standard described in this policy and required by applicable privacy law.
4. Use and security
Krisprad does not sell personal information, use health or practice-access information for advertising, or track users across other companies’ apps or websites. We use reasonable technical and organisational safeguards and do not use or disclose information for unrelated purposes unless the user consents or the law requires or authorises it. No system is completely secure; users should protect their devices and exported files.
5. Retention, deletion and withdrawal
Local information remains until the user deletes records or app data, or uninstalls the app, subject to backups controlled by the user. Deleting all app data removes the local practice connection and stops future validation from that installation, but does not automatically remove existing security records held by the service.
Practice-access and security records are kept only while reasonably necessary to administer access, prevent misuse, meet legal obligations or resolve disputes, then deleted or de-identified. A user can stop using a connection and delete local data at any time. Users may request access, correction or deletion of practice-access information by contacting us. We may retain information where Australian or NSW law requires it.
6. Contact and complaints
Email info@krisprad.com.au to ask about information Krisprad holds, request access, correction or deletion, withdraw from a practice connection, or make a privacy complaint. Do not email clinical information or activation keys. We will investigate and respond within a reasonable period.
If a user is not satisfied, they may contact the Office of the Australian Information Commissioner. NSW health-privacy concerns may also be raised with the Information and Privacy Commission NSW, where its jurisdiction applies.
Krisprad Pty Ltd (ABN 96 617 342 944)
Port Macquarie, New South Wales, Australia
Support: krispradhealth.com.au/support/health-companion
7. Changes
We will update this policy when material features or data handling change and update the effective date. Where appropriate, the app will explain a material change before new information is collected or used.